Frequently Asked Questions

How long will it take?

Production time is 5-7 working days. Please also note the Question on “how will we send the puzzles”. Please contact us for urgent orders.

How do I send my photos?

Preferred size is 2Mb or more.Preferred ratio is 2:3 (rectangle).
https://www.youtube.com/watch?v=TIwvC-l7z8M

Preferred formats:

  • JPEG or JPG
  • PDF
  • TIFF

Preferred sending mediums:

  • Email (Gmail)
  • WeTransfer.com

PS. Generally photos retrieved (downloaded) from social media (e.g Facebook or Instagram) will not have a good quality.

Can I create my own collage and send it?
Yes, you can. Depending on the compatibility of your photographic software it should be no problem.
How will we send the puzzles?

The price to all the major cities and towns is R110 (max 2 puzzles) for overnight courier. More than 2 puzzles will incure an additional cost.

You can also collect your puzzle from the Picture Puzzles branch in George where we are based.

Can I buy a voucher for a friend?
Yes you can. We will e-mail you the voucher with a unique voucher number which you then can print and give to a friend.

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